[Close] 

PHYSICIAN-INTERNAL MED-GENERAL

JOB STATEMENT:

Provide medical services and contribute to the design and delivery of high quality, cost effective, values- based patient care for our patients

?

ESSENTIAL FUNCTIONS:

?

Communicate accurate and pertinent information with patient care providers and other members of the care delivery team to facilitate effective and efficient patient care


?

Participate in and provide services in accordance with schedules to be determined by the facility so that coverage during the week, is maintained so that continuous, uninterrupted adequate patient care is provided


?

Prepare medical record entries as required by facility policies, medical staff by-laws and regulatory authorities.


?

Participate in medical staff/hospital committees as appropriate


?

Ability to establish and maintain effective working relationships with patients, staff and the public

?

Ability to demonstrate effective time management, office and departmental organization, exercising good judgment, problem solving and decision-making skills

?

Ability to work effectively under pressure and to use discretion with confidential data that may impact staff and operation of the facility

?

Facilitate patient education and maintain positive patient relations

?

Service Delivery Standards:

?


Values Behaviors: It is essential that all employees are able to support the values of St Anthony Hospital and Catholic Health Initiatives.? Each person is expected to interact effectively with physicians, patients, visitors, and staff, as well as demonstrate a commitment to service, hospital values, and professionalism through appropriate conduct and demeanor at all times.

?

REVERENCE:

Pass a Smile! (First Impressions)



  1. Introduce yourself.

  2. Initiate greetings with a smile, eye contact, open body language, and a handshake or touch.

  3. Use patient or co-worker?s name in conversation.? Be genuine.

  4. Listen attentively and confirm back to customer what you have heard.

  5. Always say ?hello? with a smile to patients, visitors, and co-workers in hallways and elevators.


Celebrate Differences! (Diversity)



  1. Treat all patients, visitors, and co-workers with respect as unique, valued individuals.

  2. Provide the highest level of service to everyone, regardless of who they are.

  3. Create a supportive environment and encourage people to freely express themselves.

  4. Behave in a professional, collaborative, supportive manner, regardless of personal feelings.


Look the Part! (Professional Image)



  1. Make sure employee badge is visible and appropriately placed.

  2. Stay well groomed.

  3. Keep clothing neat, clean, and in accordance with department and hospital policy.

  4. Ensure that personal conversation, demeanor, and all behaviors present and ?on-stage? appearance.


Maintain an attitude of confidence and proficiency.

?

INTEGRITY

Make it Right! (Service Recovery)



  1. Anticipate and correct problems before they become complaints.

  2. Acknowledge mistakes when they occur, without placing blame.

  3. Apologize for the mistake, even if you are not at fault.

  4. Make amends for mistakes by taking corrective action as a tangible indication of our sincere regret.


Let?s Talk! (Communication)



  1. Follow through on all requests and promises in a timely manner.

  2. Whenever you see a person who needs help, ask them ?What can I do for you??

  3. Respond in a timely manner to all requests ? conveying clear, concise, and accurate information.

  4. Answer all phones and call lights promptly.? State name, department, and give appropriate greeting.? Always use a friendly tone.


Lean on Me! (Teamwork)



  1. Balance personal agenda with team and organizational goals.

  2. Value all team members and their opinions by treating everyone equally and with respect.

  3. Seek to resolve conflicts in a respectful way.? Do so directly with the individual(s) involved and promptly.

  4. Arrive on time to report and listen quietly.

  5. Fully share information that people need to do their job.

  6. Express ideas, opinions and reactions constructively.


?

COMPASSION

Welcome to our Home! (Safe/Healing/Calm Environment)



  1. Maintain a safe, neat, clutter-free work environment.

  2. Pick up linen and put it away.

  3. Keep voice down in and around ?on-stage? areas.

  4. Recommend changes to policies, procedures, and environment to enhance everyone?s ability to provide optimum service to all patients, visitors, and employees.


Keep in Touch! (Provide information and explanations)



  1. Apologize for delays and inconveniences.

  2. Communicate anticipated timeline for procedures and keep family updated.

  3. Use easily understood and appropriate language when giving information to patients, visitors and co-workers.

  4. Avoid technical and professional jargon and acronyms.


Privacy Matters! (Privacy/Confidentiality)



  1. Always knock before entering.

  2. Be sensitive to individual privacy needs.

  3. Always speak kindly and positively about patients and co-workers.? Show in all ways that patient is the first priority.

  4. Maintain strict confidentiality at all times with patient, visitors, co-workers, physician information, and with proprietary organizational information.


?

EXCELLENCE

Thank Somebody! (Recognition/Appreciation)



  1. Find ways to specifically recognize and appreciate a co-worker.

  2. Catch people doing something special and let them know you appreciate it.

  3. Commend a team member when they demonstrate one or more of our customer service standards and behaviors.

  4. Openly praise and acknowledge the good work of co-workers by announcing specific professional and personal accomplishments.


Show the way! (Give Directions)



  1. Make it your job to know where services are at in the facility.

  2. If someone appears to needs directions, offer to help.

  3. Offer to escort patients and visitors to their destination.

  4. If unable to personally escort, take him/her to someone who can, or show him/her the way with a facility map.

  5. Do chart reviews, stocking department, etc. with free time.


?

Keep Growing! (Technical competency)



  1. Maintain a high level of competence; continue to grow in skill and encourage others to do the same.

  2. Consistently demonstrate excellent technical knowledge on the job.

  3. Encourage and contribute innovative ideas and ways of doing things that increase efficiencies.


?

?


Performance Improvement:? Understands and actively supports the organizational and departmental Performance Improvement Initiatives.



  1. Can verbalize employee?s overall responsibility and role in the St. Anthony Hospital Performance Improvement Program.

  2. Can identify Plan Do Act Check as St. Anthony Hospital?s guide for Process Improvement.

  3. Can submit evidence of participation in a Performance Improvement activity completed within the last 12 months.? (Organizational, departmental, or individual.)


?

?


3.? Age Specific Population Served:

?


x? Neonatal (0-28 days) x? Infant (28 days ? 1 yr.) x? Pediatric (1 ? 12 yrs.)

?


x? Adolescent (12 ? 20 yrs.) ?x? Adult (20 ? 61 yrs.) x? Geriatric (62 yrs. +)

?

?

QUALIFICATIONS:

Education and Experience:



  1. Medical Degree from an accredited medical school is required.

  2. Must have successfully completed a residency program.

  3. Two-plus years of experience in field of practice are preferred.


?

Licensure:

Must be board certified and possess a current non-restricted license in Oregon.

Must possess current, valid federal and state narcotics certificates.

Current BLS certification required.

?

Knowledge, Abilities, and Skills:

Ability and willingness to demonstrate and maintain competency as required for job title and the unit/area(s) of assignment.

?

PHYSICAL AND MENTAL REQUIREMENTS:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.? Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

?


While performing the duties of this job, the employee is regularly required to stand.? The employee regularly is required to walk and talk or hear.? The employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell.? The employee must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 50 pounds.? Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

?

?

WORKING CONDITIONS:


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.? Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

?

?


The above statements are intended to describe the general nature and level of work being performed.? They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.? Nothing in this document is intended to exclude the opportunity for modifications or adjustment to the job or the manner of performing it consistent with the requirement to provide reasonable accommodation to the disabled.? With or without accommodation, the essential functions must be performed.? Employees unable to accomplish any functions may request reasonable accommodation pursuant to the Americans with Disabilities Act.


Licensure:

Must be board certified and possess a current non-restricted license in Oregon.

Must possess current, valid federal and state narcotics certificates.

Current BLS certification required.





Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.