Registered Nurse


The Registered Nurse provides leadership and co-ordination to the health care team to assure the provision of high quality, cost-effective service to patients, physicians, visitors and appropriate customer groups.? Serves as safe clinical practitioner using independent but collaborative judgment.? Is flexible to work all nursing departments and to be Nursing Supervisor.





Continuously and systematically assesses the health care status of assigned patients on the unit in partnership with the patient and significant other.


Data will focus on the patient as a whole including the physical, psychological, spiritual, cultural environment, educational, self care, and care coordination needs of the patient and the patient?s support system.


Respects patient?s individual rights and dignity.


Reports to nursing supervisor; performs duties as requested.




Initiates and maintains an individualized plan of care for assigned patients based on analysis of assessment data, standards of nursing care and practice.


Collaborates with patients, primary care providers, family, internal and community resources to ensure patient outcomes are met.? Participates in patient and family teaching.




Prioritizes, performs, and delegates direct and/or indirect patient interventions based upon the goals and outcomes in the plan of care.


Delegates to available individual staff based on ability/competence and scope of practice.


Uses critical thinking skills to recognize/respond to urgent or changing patient needs and initiates actions to correct, reduce, or prevent risk.


Coordinates and promotes continuity of patient care through effective communication and documentation.




Evaluates present plan of care, and revises/updates Care Plan according to the patient?s progress toward expected outcomes.


Professional and Institutional Responsibilities:


Promotes own professional and educational development to improve skills and knowledge by participation in departmental meetings, inservice educational programs, community resources, and established hospital nursing committees.


Possess the ability to cross train to Nursing Supervision.


Performs nursing actions that demonstrate accountability.




Participates in safe, cost-effective use of all hospital/patient supplies and equipment.


Charges appropriately for patient services and supplies.


Performance Improvement:


The RN must be actively involved in the Performance Improvement program, both within the department and in interdepartmental teams as assigned.? In addition, the RN is to be aware of where improvements can be made, and be willing to provide that information to the Manager for future PI projects.



Service Delivery Standards:


Values Behaviors: It is essential that all employees are able to support the values of St Anthony Hospital and Catholic Health Initiatives.? Each person is expected to interact effectively with physicians, patients, visitors, and staff, as well as demonstrate a commitment to service, hospital values, and professionalism through appropriate conduct and demeanor at all times.



Pass a Smile! (First Impressions)

  1. Introduce yourself.

  2. Initiate greetings with a smile, eye contact, open body language, and a handshake or touch.

  3. Use patient or co-worker?s name in conversation.? Be genuine.

  4. Listen attentively and confirm back to customer what you have heard.

  5. Always say ?hello? with a smile to patients, visitors, and co-workers in hallways and elevators.

Celebrate Differences! (Diversity)

  1. Treat all patients, visitors, and co-workers with respect as unique, valued individuals.

  2. Provide the highest level of service to everyone, regardless of who they are.

  3. Create a supportive environment and encourage people to freely express themselves.

  4. Behave in a professional, collaborative, supportive manner, regardless of personal feelings.

Look the Part! (Professional Image)

  1. Make sure employee badge is visible and appropriately placed.

  2. Stay well groomed.

  3. Keep clothing neat, clean, and in accordance with department and hospital policy.

  4. Ensure that personal conversation, demeanor, and all behaviors present and ?on-stage? appearance.

Maintain an attitude of confidence and proficiency.



Make it Right! (Service Recovery)

  1. Anticipate and correct problems before they become complaints.

  2. Acknowledge mistakes when they occur, without placing blame.

  3. Apologize for the mistake, even if you are not at fault.

  4. Make amends for mistakes by taking corrective action as a tangible indication of our sincere regret.

Let?s Talk! (Communication)

  1. Follow through on all requests and promises in a timely manner.

  2. Whenever you see a person who needs help, ask them ?What can I do for you??

  3. Respond in a timely manner to all requests ? conveying clear, concise, and accurate information.

  4. Answer all phones and call lights promptly.? State name, department, and give appropriate greeting.? Always use a friendly tone.

Lean on Me! (Teamwork)

  1. Balance personal agenda with team and organizational goals.

  2. Value all team members and their opinions by treating everyone equally and with respect.

  3. Seek to resolve conflicts in a respectful way.? Do so directly with the individual(s) involved and promptly.

  4. Arrive on time to report and listen quietly.

  5. Fully share information that people need to do their job.

  6. Express ideas, opinions and reactions constructively.




Welcome to our Home! (Safe/Healing/Calm Environment)

  1. Maintain a safe, neat, clutter-free work environment.

  2. Pick up linen and put it away.

  3. Keep voice down in and around ?on-stage? areas.

  4. Recommend changes to policies, procedures, and environment to enhance everyone?s ability to provide optimum service to all patients, visitors, and employees.

Keep in Touch! (Provide information and explanations)

  1. Apologize for delays and inconveniences.

  2. Communicate anticipated timeline for procedures and keep family updated.

  3. Use easily understood and appropriate language when giving information to patients, visitors and co-workers.

  4. Avoid technical and professional jargon and acronyms.

Privacy Matters! (Privacy/Confidentiality)

  1. Always knock before entering.

  2. Be sensitive to individual privacy needs.

  3. Always speak kindly and positively about patients and co-workers.? Show in all ways that patient is the first priority.

  4. Maintain strict confidentiality at all times with patient, visitors, co-workers, physician information, and with proprietary organizational information.



Thank Somebody! (Recognition/Appreciation)

  1. Find ways to specifically recognize and appreciate a co-worker.

  2. Catch people doing something special and let them know you appreciate it.

  3. Commend a team member when they demonstrate one or more of our customer service standards and behaviors.

  4. Openly praise and acknowledge the good work of co-workers by announcing specific professional and personal accomplishments.

Show the way! (Give Directions)

  1. Make it your job to know where services are at in the facility.

  2. If someone appears to needs directions, offer to help.

  3. Offer to escort patients and visitors to their destination.

  4. If unable to personally escort, take him/her to someone who can, or show him/her the way with a facility map.

  5. Do chart reviews, stocking department, etc. with free time.

Keep Growing! (Technical competency)

  1. Maintain a high level of competence; continue to grow in skill and encourage others to do the same.

  2. Consistently demonstrate excellent technical knowledge on the job.

Encourage and contribute innovative ideas and ways of doing things that increase efficiencies.


Age Specific Population Served:

x? Neonatal (0-28 days)????x? Infant (28 days ? 1 yr.)??x? Pediatric (1 ? 12 yrs.)?

x? Adolescent (12 ? 20 yrs.)?x? Adult (20 ? 61 yrs.)???? x? Geriatric (62 yrs. +)


Must be open to additional responsibilities as required by administration.

Knowledge, Abilities, and Skills:

Demonstrates a knowledge and understanding of major disease processes, pertinent medical findings, rationale and expected outcomes in the nursing field.? Applies the principles of the nursing process in the delivery of nursing care.? Collects objective and subjective data from observations, examinations, interviews and written records regarding the patient?s health status.? Evaluates and modifies nursing care plans and nursing interventions and accurately documents all client information using nursing diagnosis criteria.? Able to perform safe medication administration, isolation precautions, aseptic and sterile technique, IV insertion and other clinical skills frequently used.



While performing the duties of this job, the employee is occasionally required to stand.? The employee regularly is required to walk, read, write, talk, and hear.? The employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell.? The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.? Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.



While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of radiation.? The noise level in the work environment is usually moderate. . Security Access:? HIGH - Incumbent has access to restricted or confidential patient information and must comply with the terms of the St. Anthony Hospital security policies as it applies to their job roles.



?The above statements are intended to describe the general nature and level of work being performed.? They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.? Nothing in this document is intended to exclude the opportunity for modifications or adjustment to the job or the manner of performing it consistent with the requirement to provide reasonable accommodation to the disabled.? With or without accommodation, the essential functions must be performed.? Employees unable to accomplish any functions may request reasonable accommodation pursuant to the Americans with Disabilities Act.

Education and Experience:

Must be a graduate of an accredited School of Nursing.



Must possess a current Oregon Registered Nurse license.? Current ACLS, CPR certification.

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