Players Club Host/ess

Provides exceptional customer service to Players Club members while staffing the Players Club station, including communicating program features, assisting with membership registration and database entries.
Promptly and graciously greet each guest approaching the Players Club station.
Provide information and assistance to guest on the Players Club program and/or promotions.
Focus on strong guest service, through an accurate tracking of customer play and extend service amenities accordingly.
To develop club membership, communicate with casino operations, length of guest stay or play.
Enrolls new members/enters onto the database and issues Player Club cards and instructions.
Professionally and efficiently provides guest redemption awards as outlined.
Remains knowledgeable of casino programs, events, promotions, and guest services to provide an accurate release of information.
Participate in casino/club activities/events, by contributing to an exciting atmosphere when utilizing the PA system, with direct guest contact and in all dialogue promoting Wildhorse operations.
Maintains a clean and organized work station at all times.
Comply with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
Promotes a clean, safe and healthy work environment for employees and guests. Promptly reports all concerns to Supervisor
Ensure that operation of equipment, tools and materials are handled in a safe manner.
Accurately and efficiently hand cash and/or prizes for promotions.
Maintain confidentiality and integrity of any and all activity of guests and their accounts.
Other related duties as assigned.

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