This position is responsible for maintaining a clean, safe, hazard-free environment for patients, visitor and healthcare workers.? This position performs various cleaning to provide patients, visitors and healthcare worker with a safe and clean environment in accordance with hospital/department policies/procedures/infection control guidelines and requirements of accreditation and regulatory agencies.




Refinishes floors, stairways and elevators in the hospital and outside areas on a scheduled basis.? This is to include moving equipment and furniture as necessary.


Presoak stains on carpets and furniture, extract or bonnet buff in the hospital and outside areas as needed.? This is to include moving equipment and furniture as necessary.


Operate heavy equipment such as floor scrubber, extractors, buffers, burnishes, etc.? Maintains equipment as necessary.? Reports malfunctioning equipment and items needing repair in a timely manner.


Properly handles chemicals per SDS and uses the proper personal protection equipment.


Performs other housekeeping tasks as necessary.? Fills in for other routes when necessary.


Participates in replacing sharp containers, transports trash and refuse and removes empty boxes.? Properly labels and removes infectious waste bags and containers.


Uses work time efficiently and manage time effectively to minimize waste.


Upon Department Head request will train employees.? Will keep Department Head apprised of trainee progress. Assist with department orientation.







Responsible for training of employees in proper procedures, models good performance and work habits.


Oversees Swing/Graveyard shift environmental services employees.


Assist after hours as needed with disabled patients and guests to and from the desired location.




Checks Meeting room schedule for any evening meetings and/or early morning meetings that need setup.


Respond to codes called on FBC to assist with the door for code4/ rapid response /blue team/ code gray


Carry Environmental services department phone? as? requested?






Take photos and document any issues? and put in IRIS any and all occurrences and provide photos to Environmental services manager?

Use quality check audit procedures on rooms after they have been cleaned by staff to ensure compliance.

Performs other related duties as assigned or required.


Service Delivery Standards:


Values Behaviors: It is essential that all employees are able to support the values of St. Anthony Hospital and Catholic Health Initiatives.? Each person is expected to interact effectively with physicians, patients, visitors, and staff, as well as demonstrate a commitment to service, hospital values, and professionalism through appropriate conduct and demeanor at all times.



Pass a Smile! (First Impressions)

  1. Introduce yourself.

  2. Initiate greetings with a smile, eye contact, open body language, and a handshake or touch.

  3. Use patient or co-worker?s name in conversation.? Be genuine.

  4. Listen attentively and confirm back to customer what you have heard.

  5. Always say ?hello? with a smile to patients, visitors, and co-workers in hallways and elevators.

Celebrate Differences! (Diversity)

  1. Treat all patients, visitors, and co-workers with respect as unique, valued individuals.

  2. Provide the highest level of service to everyone, regardless of who they are.

  3. Create a supportive environment and encourage people to freely express themselves.

  4. Behave in a professional, collaborative, supportive manner, regardless of personal feelings.

Look the Part! (Professional Image)

  1. Make sure employee badge is visible and appropriately placed.

  2. Stay well groomed.

  3. Keep clothing neat, clean, and in accordance with department and hospital policy.

  4. Ensure that personal conversation, demeanor, and all behaviors present and ?on-stage? appearance.

Maintain an attitude of confidence and proficiency.



Make it Right! (Service Recovery)

  1. Anticipate and correct problems before they become complaints.

  2. Acknowledge mistakes when they occur, without placing blame.

  3. Apologize for the mistake, even if you are not at fault.

  4. Make amends for mistakes by taking corrective action as a tangible indication of our sincere regret.

Let?s Talk! (Communication)

  1. Follow through on all requests and promises in a timely manner.

  2. Whenever you see a person who needs help, ask them ?What can I do for you??

  3. Respond in a timely manner to all requests ? conveying clear, concise, and accurate information.

  4. Answer all phones and call lights by the 3rd ring.? State name, department, and give appropriate greeting.? Always use a friendly tone.

Lean on Me! (Teamwork)?????????????????

  1. Balance personal agenda with team and organizational goals.

  2. Value all team members and their opinions by treating everyone equally and with respect.

  3. Seek to resolve conflicts in a respectful way.? Do so directly with the individual(s) involved and promptly.

  4. Arrive on time to report and listen quietly.

  5. Fully share information that people need to do their job.

Express ideas, opinions and reactions constructively.



Welcome to our Home! (Safe/Healing/Calm Environment)

  1. Maintain a safe, neat, clutter-free work environment.

  2. Pick up linen and put it away.

  3. Keep voice down in and around ?on-stage? areas.

  4. Recommend changes to policies, procedures, and environment to enhance everyone?s ability to provide optimum service to all patients, visitors, and employees.

Keep in Touch! (Provide information and explanations)

  1. Apologize for delays and inconveniences.

  2. Communicate anticipated timeline for procedures and keep family updated.

  3. Use easily understood and appropriate language when giving information to patients, visitors and co-workers.

  4. Avoid technical and professional jargon and acronyms.

Privacy Matters! (Privacy/Confidentiality)

  1. Always knock before entering.

  2. Be sensitive to individual privacy needs.

  3. Always speak kindly and positively about patients and co-workers.? Show in all ways that patient is the first priority.

Maintain strict confidentiality at all times with patient, visitors, co-workers, physician information, and with

proprietary organizational information.



Thank Somebody! (Recognition/Appreciation)

  1. Find ways to specifically recognize and appreciate a co-worker.

  2. Catch people doing something special and let them know you appreciate it.

  3. Commend a team member when they demonstrate one or more of our customer service standards and behaviors.

  4. Openly praise and acknowledge the good work of co-workers by announcing specific professional and personal accomplishments.

Show the way! (Give Directions)

  1. Make it your job to know where services are at in the facility.

  2. If someone appears to needs directions, offer to help.

  3. Offer to escort patients and visitors to their destination.

  4. If unable to personally escort, take him/her to someone who can, or show him/her the way with a facility map.

  5. Do chart reviews, stocking department, etc. with free time.

Keep Growing! (Technical competency)

  1. Maintain a high level of competence; continue to grow in skill and encourage others to do the same.

  2. Consistently demonstrate excellent technical knowledge on the job.

Encourage and contribute innovative ideas and ways of doing things that increase


Performance Improvement:? Understands and actively supports the organizational and departmental Performance Improvement Initiatives.

  1. Can verbalize employee?s overall responsibility and role in the St. Anthony Hospital Performance Improvement Program.

  2. Can identify FOCUS as St. Anthony Hospital?s guide for Process Improvement.

  3. Can submit evidence of participation in a Performance Improvement activity completed within the last 12 months.? (Organizational, departmental, or individual.)


Age Specific Population Served:


o? Neonatal (0-28 days)??? o? Infant (28 days ? 1 yr.)????????? o? Pediatric (1 ? 12 yrs.)


x? Adolescent (12 ? 20 yrs.)??? Adult (20 ? 61 yrs.)?????????????? x? Geriatric (62 yrs. +)


Must be open to additional responsibilities as required by administration.

Knowledge, Abilities, and Skills:

Ability to learn, understand and be capable of carrying out routine duties or assignments.? Ability to push and pull carts.? Ability to operate heavy equipment.? Be knowledgeable of the Universal Precautions, OSHA Blood borne Pathogen Standards and Department Safety Standards.? Must possess knowledge of how to apply good body mechanics to avoid injury.? Ability to organize and prioritize helpful.? Ability to clearly exchange information, both verbal and written, in English.?



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.? Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to stand.? The employee regularly is required to walk, talk, read, write and hear.? The employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell.? The employee must frequently lift and/or move up to 75 pounds and occasionally lift and/or move up to 150 pounds.? Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Security Access: Medium ?Incumbent has access to confidential information (non-patient related) and must comply with the terms of the St. Anthony Hospital Security Policies as it applies to their job role.?




The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.? Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of radiation.? The noise level in the work environment is usually moderate.



The above statements are intended to describe the general nature and level of work being performed.? They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.? Nothing in this document is intended to exclude the opportunity for modifications or adjustment to the job or the manner of performing it consistent with the requirement to provide reasonable accommodation to the disabled.? With or without accommodation, the essential functions must be performed.? Employees unable to accomplish any functions may request reasonable accommodation pursuant to the Americans with Disabilities Act.


Education and Experience:

High School graduate or equivalent.? Previous experience is preferred; on-the-job training is provided.



May require a current driver?s license if candidate cleans off-site facilities.

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