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Business Office Support

Equal Opportunity Statement
EOE Disabled/Veteran
Expectations for all Employees
Support the organization's mission, vision, and values by exhibiting an ongoing commitment to the highest standards in all phases of laboratory operations. Assumes service-oriented attitude to gain a sense of pride and accomplishment. Accepts the team approach with dedication and commitment towards all work performed.
Position Purpose and Summary
Ensure prompt and courteous service to clients and patients in the areas of billing, payment posting, and customer service, whether on the telephone or in person.
Skills..Minimum Qualifications
Education: High school graduate or equivalent
Licensure/Certification: N/A
Experience: understanding and experience with Business Math; Excellent Customer Service skills; basic keyboard and computer skills; accurate data entry.
General Areas of Responsibility
Perform data entry and efficiently utilize laboratory billing software programs as well as payer eligibility programs, etc.
Accurately post payments to patient and client accounts; balancing and reconciliation.
Provide exceptional service by telephone, e-mail and in person to external (patients, clients) and internal (other departments, lab sites, etc.) customers.
Understand basics of HCFA professional billing and reimbursement from insurance companies, CPT and ICD-9 coding, patient billing and collections.
Understand and adhere to HIPAA, HITECH and Medicare compliance, policies, procedures and regulations.
Develop and document procedures as needed for new workflow processes.
Analyze processes that impact accounts receivable and recommend solutions.
Follow all established quality protocols.
Perform other work related duties as assigned.
Specific Areas of Responsibility..OSHA Category..General Physical Requirements
Must be able to lift 30-40 lbs.
Typically sits for extended period of times

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