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Customer Service Representative

Company Name:
Interpath Laboratory
We are an equal opportunity employer.
Support the organization's mission, vision, and values by exhibiting an ongoing commitment to the highest standards in all phases of clinical operations. Assumes service-oriented attitude to gain a sense of pride and accomplishment. Accepts the team approach with dedication and commitment towards all work performed.
Ensure prompt and courteous service to clients and patients with billing laboratory and clinic questions over the phone.
Education: High school graduate or equivalent
Licensure/Certification: N/A
Experience: understanding and experience with Business Math; Excellent Customer Service skills over the phone; basic keyboard and computer skills; accurate data entry.
Language: Fluent in English and Spanish
Support billing and other inquiries over the phone or via e-mail from patients, clients and internal customers.
Resolve billing questions and gather credit card payments.
Post payments in the billing system accurately and timely.
Understand and maintain knowledge of insurance billing policies.
Understand the basics of other departments and how they interact with billing.
Understand and adhere to HIPAA policies, procedures and regulations.
Work assigned past due accounts and make collection calls.
Perform other work related duties as assigned (mail returns, adjustment reports).
Must be able to lift 30-40 lbs.
Typically sits for extended period of times

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