Wildhorse Resort and Casino 1st Assistant Golf Pro
JOB SUMMARYAssists the Head Golf Professional in managing daily golf shop operations, including player tracking, merchandizing, tournaments and special events and office administration.
Supervises Pro Shop staff on shift.
ESSENTIAL JOB FUNCTIONS:
Provides excellent customer service to customers and internal business partners and ensures satisfaction through prompt, efficient and friendly service.
Manages the daily operations of the Pro Shop, which may require general office duties, including filing, writing letters, memorandums and other related duties.
Assists the Head Golf Professional and Human Resources in recruiting, hiring, training, mentoring, supervising and scheduling a seasonal staff.
Interfaces with WRC staff and departments to communicate daily activities, golf promotions and special events taking place and ensures the integration of those service functions to meet customer expectations.
Complies and enforces operating policies, procedures and training for areas of assigned responsibility, including POS procedures, customer service training, work schedules, slow play guidelines, etc.
Implements and monitors daily tee sheets to increase yield and utilization.
Responds to and resolves inquiries, questions and complaints from resident and non-resident customers and employees regarding policies and procedures, course conditions, speed of play, customer service, etc.
, and refers to the Head Professional as necessary.
Serves as course Marshall, monitoring the schedule and pace of play.
Assists in scheduling, organizing, coordinating tournaments, leagues and special golf events.
Prepares and monitors purchasing documents and coordinates information with accounting.
Responsible for inventory controls in the Golf Shop and monitors merchandise levels and sales.
Works closely with Golf Professional in group instructions settings and golf clinics.
Works at times as Driving Range or Golf Cart Attendant as required during rush and peak periods and events.
Keeps the Golf Shop neat and clean, inside and outside, as well as restocked with merchandise.
Promotes a clean, safe and healthy work environment for employees and guests.
Promptly addresses critical safety issues and reports all concerns to Head Golf Professional.
Ensures operation of equipment, tools, materials, etc.
are handled in a safe manner.
Performs other related duties as assigned.
Recommended Skills Coaching And Mentoring Customer Service Customer Service Training Filing Friendliness Human Resources Estimated Salary: $20 to $28 per hour based on qualifications.
Supervises Pro Shop staff on shift.
ESSENTIAL JOB FUNCTIONS:
Provides excellent customer service to customers and internal business partners and ensures satisfaction through prompt, efficient and friendly service.
Manages the daily operations of the Pro Shop, which may require general office duties, including filing, writing letters, memorandums and other related duties.
Assists the Head Golf Professional and Human Resources in recruiting, hiring, training, mentoring, supervising and scheduling a seasonal staff.
Interfaces with WRC staff and departments to communicate daily activities, golf promotions and special events taking place and ensures the integration of those service functions to meet customer expectations.
Complies and enforces operating policies, procedures and training for areas of assigned responsibility, including POS procedures, customer service training, work schedules, slow play guidelines, etc.
Implements and monitors daily tee sheets to increase yield and utilization.
Responds to and resolves inquiries, questions and complaints from resident and non-resident customers and employees regarding policies and procedures, course conditions, speed of play, customer service, etc.
, and refers to the Head Professional as necessary.
Serves as course Marshall, monitoring the schedule and pace of play.
Assists in scheduling, organizing, coordinating tournaments, leagues and special golf events.
Prepares and monitors purchasing documents and coordinates information with accounting.
Responsible for inventory controls in the Golf Shop and monitors merchandise levels and sales.
Works closely with Golf Professional in group instructions settings and golf clinics.
Works at times as Driving Range or Golf Cart Attendant as required during rush and peak periods and events.
Keeps the Golf Shop neat and clean, inside and outside, as well as restocked with merchandise.
Promotes a clean, safe and healthy work environment for employees and guests.
Promptly addresses critical safety issues and reports all concerns to Head Golf Professional.
Ensures operation of equipment, tools, materials, etc.
are handled in a safe manner.
Performs other related duties as assigned.
Recommended Skills Coaching And Mentoring Customer Service Customer Service Training Filing Friendliness Human Resources Estimated Salary: $20 to $28 per hour based on qualifications.
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